Our Commitment to Authenticity
At GemPulls.shop, authenticity is one of our highest priorities.
We understand how important genuine products are to Pokémon TCG collectors, players, and fans. We are committed to offering genuine Pokémon TCG products and do not knowingly sell counterfeit products.
Genuine Products
Products sold directly by GemPulls.shop are intended to be genuine and consistent with their product descriptions.
We take reasonable care when sourcing, handling, and preparing products for shipment.
We do not intentionally open, search, weigh, or alter sealed Pokémon TCG products before shipment.
Sealed Pokémon TCG Products
Many Pokémon TCG products are sold factory sealed.
Customers should be aware that packaging, seals, printing, artwork, and other manufacturing details can vary between products, production runs, and regions.
Minor variations in packaging do not necessarily indicate that a product is counterfeit or defective.
Randomized Products
Authenticity does not guarantee specific contents.
Pokémon TCG booster packs and other randomized products contain contents determined by the manufacturer.
We do not guarantee:
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Specific cards
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Specific Pokémon
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Specific rarities
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Specific pull rates
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Valuable cards
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A particular card value
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Any financial return
If You Have an Authenticity Concern
If you believe a product purchased from GemPulls.shop may not be authentic, please contact us promptly:
Email: contact@GemPulls.shop
Phone: +1 (479) 345-1674
Please provide:
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Order number
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Product name
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Description of your concern
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Clear photographs of the product
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Photographs of packaging and seals, where applicable
We may request additional information to properly investigate the matter.
Our Review Process
When an authenticity concern is raised, we may review relevant information, including:
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Product packaging
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Seals and labels
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Printing and manufacturing characteristics
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Product photographs
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Order details
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Relevant sourcing or fulfillment information
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Other evidence reasonably necessary for the investigation
If a product is determined to be counterfeit due to an issue attributable to GemPulls.shop, we will provide an appropriate remedy in accordance with applicable law and our Return and Refund Policy.
Products Purchased Elsewhere
This Authenticity Guarantee applies only to products purchased directly from GemPulls.shop.
We cannot authenticate or guarantee products purchased from third-party sellers, marketplaces, resellers, or other sources outside our store.
Pokémon Intellectual Property
Pokémon, Pokémon TCG, related characters, names, logos, artwork, and trademarks are the property of their respective owners.
GemPulls.shop is an independent retailer and, unless expressly stated otherwise, is not affiliated with, sponsored by, or endorsed by The Pokémon Company, Nintendo, Creatures, GAME FREAK, or their respective affiliates.
Our Promise
We believe trust begins with authenticity.
Genuine Products. Honest Information. Careful Handling.
We want every customer to purchase from GemPulls.shop with confidence.
GemPulls.shop
Holstenwall 76
06804 Burgkemnitz
Germany
Email: contact@GemPulls.shop
Phone: +1 (479) 345-1674