Privacy policy

At GemPulls we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use GemPulls place an order, create an account, contact us, or otherwise interact with our store.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Information You Provide

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order information

  • Payment-related information

  • Account information

  • Customer-service communications

  • Information you voluntarily provide when contacting us

We do not intentionally request sensitive personal information unless it is necessary and permitted by applicable law.

Information Collected Automatically

When you access our website, certain technical information may be collected automatically, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website pages visited

  • Date and time of access

  • Referring website

  • Basic website usage information

The exact information collected depends on the technologies and services used by our website.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders

  • Process payments

  • Ship purchased products

  • Provide order updates and notifications

  • Respond to customer inquiries

  • Provide customer support

  • Manage customer accounts

  • Prevent fraud and unauthorized transactions

  • Maintain website security

  • Improve our website, products, and services

  • Comply with legal and regulatory obligations

  • Resolve disputes and enforce our agreements

We will only use personal information where we have an appropriate legal basis under applicable law.

3. Legal Bases for Processing

Where applicable under laws such as the EU General Data Protection Regulation (GDPR), we may process personal information based on one or more of the following legal grounds:

  • Contract: Processing necessary to fulfill an order or provide requested services.

  • Legal obligation: Processing required to comply with applicable laws.

  • Legitimate interests: Processing necessary for legitimate business interests, provided those interests do not override applicable privacy rights.

  • Consent: Processing based on your consent where consent is legally required.

You may withdraw consent where applicable. Withdrawal of consent does not affect processing that occurred before withdrawal.

4. Payment Information

Payments may be processed through third-party payment providers.

Where applicable, payment information may be transmitted directly to the relevant payment provider rather than being stored directly by GemPulls.

Payment providers may process information according to their own privacy policies and terms.

We do not ask customers to send complete payment-card information, passwords, or security codes by email.

5. Shipping Information

To fulfill an order, we may provide necessary information to shipping and delivery providers.

This may include:

  • Recipient name

  • Delivery address

  • Phone number where required

  • Email address where required

  • Order or shipment information

Only information reasonably necessary for delivery and order fulfillment should be shared.

6. Service Providers

We may use third-party service providers to help operate our store, process orders, process payments, provide hosting, deliver products, maintain security, provide analytics, or perform other necessary business functions.

These providers may process personal information only as necessary to provide their services and subject to applicable legal requirements.

7. Cookies and Similar Technologies

GemPulls.shop may use cookies and similar technologies to operate the website, remember preferences, improve functionality, analyze website usage, and provide relevant features.

Some cookies may be necessary for the operation of the website, while others may require your consent depending on applicable law.

You may be able to manage cookies through your browser settings or through any cookie-management tools provided on our website.

For additional information, please refer to our Cookie Policy.

8. Marketing Communications

If you subscribe to marketing communications, we may use your email address to send information about products, promotions, offers, or other store-related updates.

Where consent is required, we will obtain your consent before sending marketing communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The purpose for which the information was collected

  • The length of our customer relationship

  • Legal and accounting requirements

  • Dispute-resolution requirements

  • Fraud prevention and security requirements

When personal information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable law.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. Data Sharing

We do not sell personal information to third parties as part of our ordinary business operations.

Personal information may be shared with service providers, payment processors, shipping providers, professional advisers, legal authorities, or other parties where reasonably necessary to operate our business, fulfill orders, comply with legal obligations, protect our rights, or prevent fraud.

12. International Data Transfers

Some service providers may process personal information outside the country in which you reside.

Where personal information is transferred internationally, we will take appropriate measures required by applicable law to protect the information and ensure that applicable data-transfer requirements are satisfied.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request restriction of processing

  • Object to certain processing

  • Request data portability where applicable

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with an applicable data-protection authority

These rights may be subject to legal limitations and exceptions.

To exercise an applicable privacy right, contact us using the information provided below.

14. Children's Privacy

GemPulls does not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

15. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.

17. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us:

GemPulls.shop
Holstenwall 76
06804 Burgkemnitz
Germany

Email: contact@GemPulls.shop
Phone: +1 (479) 345-1674

We will review privacy-related requests and respond in accordance with applicable law.