At GemPulls.shop, we offer pre-orders on selected Pokémon TCG products before their official release.
This Pre-Order Policy explains how pre-orders work, including payment, release dates, processing, shipping, cancellations, and potential delays.
By placing a pre-order, you acknowledge and agree to the terms of this policy, subject to any mandatory consumer rights under applicable law.
1. What Is a Pre-Order?
A pre-order is an order placed for a product that is not yet available for immediate shipment.
Pre-order products are expected to become available around the release date stated on the relevant product listing.
Release dates are generally based on information provided by manufacturers, distributors, or suppliers and may change.
2. Pre-Order Availability
All pre-orders are subject to product availability and supplier allocation.
Placing a pre-order does not guarantee that the manufacturer or supplier will provide the exact quantity originally expected.
If we are unable to fulfill a pre-order due to circumstances beyond our reasonable control, we will contact the customer and provide an appropriate solution in accordance with applicable law.
3. Pre-Order Payment
Unless otherwise stated at checkout, payment for a pre-order is generally required when the order is placed.
Customers should review the total order amount and applicable payment terms before completing a pre-order.
Available payment methods are displayed during checkout.
4. Release Dates
The estimated release date for a pre-order product is displayed on the relevant product listing whenever available.
Release dates may be changed by the manufacturer, distributor, supplier, shipping carrier, or other parties involved in the supply chain.
GemPulls.shop is not responsible for delays caused by manufacturers, distributors, suppliers, carriers, customs authorities, or other circumstances beyond our reasonable control.
5. Pre-Order Processing
Once the pre-ordered product becomes available, we will begin preparing the order for shipment.
Our standard processing time is 3–6 business days after the product becomes available and the order is ready for fulfillment.
Business days are Monday through Friday, excluding public holidays.
The 3–6 business day processing period does not include shipping transit time.
6. Shipping
Pre-orders are shipped after the relevant products become available and the order is ready for fulfillment.
Shipping time depends on the selected shipping method, destination, and carrier.
Customers should review our Shipping Policy for additional information regarding processing, delivery, tracking, and shipping issues.
7. Orders Containing Pre-Order and In-Stock Products
If an order contains both pre-order products and currently available products, the order may be held until the pre-order products become available.
Unless otherwise agreed, products in the same order may be shipped together according to the applicable pre-order fulfillment schedule.
Customers who want in-stock products shipped separately may need to place separate orders.
Additional shipping charges may apply to separate shipments where permitted by applicable law.
8. Multiple Pre-Order Products
If an order contains multiple pre-order products with different release dates, the order may be shipped according to the latest applicable release date.
Where practical, GemPulls.shop may contact the customer if the difference between release dates is significant.
9. Pre-Order Cancellations
If you wish to cancel a pre-order, contact us as soon as possible at:
We will review the cancellation request according to the status of the order and applicable law.
Any statutory cancellation or withdrawal rights available to consumers remain unaffected by this policy.
10. Delayed or Postponed Releases
Manufacturers and suppliers may change or postpone release dates.
If a pre-order release is delayed, we will make reasonable efforts to provide customers with relevant information when such information becomes available to us.
A change in release date does not automatically constitute a cancellation of the order.
Any rights available to the customer under applicable law remain unaffected.
11. Product Changes
Manufacturers may make changes to packaging, artwork, product configuration, labeling, or other product details before release.
Minor manufacturer changes do not necessarily give rise to a right to cancel unless required by applicable law.
12. Pre-Order Pricing
The price displayed at the time the pre-order is placed will generally apply to that order unless otherwise stated or required by applicable law.
If a significant pricing or listing error occurs, we may contact the customer before fulfillment to determine the appropriate resolution.
13. Allocation and Availability Issues
In some circumstances, suppliers may provide fewer products than originally expected.
If we cannot fulfill a pre-order because of supplier allocation or availability issues, we will contact the affected customer and provide an appropriate resolution, including any applicable refund, in accordance with applicable law.
14. Damaged Pre-Orders
If a pre-order arrives damaged, please contact us as soon as reasonably possible.
Please provide:
-
Order number
-
Photos of the shipping package
-
Photos of the shipping label
-
Photos of the damaged product
-
Description of the damage
We will review the issue and provide an appropriate remedy in accordance with applicable law.
15. Pre-Order Product Availability
Pre-order quantities may be limited.
We reserve the right to limit the quantity of pre-order products that may be purchased per customer or order where reasonably necessary, subject to applicable law.
16. No Guarantee of Specific Pulls
For randomized Pokémon TCG products, placing a pre-order does not guarantee any particular card, rarity, pull rate, or card value.
The contents of sealed randomized products are determined by the manufacturer.
GemPulls.shop does not guarantee specific pulls or financial returns from Pokémon TCG products.
17. Authenticity
GemPulls.shop is committed to providing genuine Pokémon TCG products.
We do not knowingly sell counterfeit products.
If you have concerns regarding the authenticity of a pre-order product after receiving it, please contact us at:
18. Contact Us
For questions regarding pre-orders, release dates, cancellations, or fulfillment, please contact:
GemPulls.shop
Holstenwall 76
06804 Burgkemnitz
Germany
Email: contact@GemPulls.shop
Phone: +1 (479) 345-1674
We appreciate your patience and understanding when ordering upcoming Pokémon TCG releases.
Thank you for choosing GemPulls.shop.