Terms of service

Welcome to GemPulls These Terms of Service govern your use of our website and the purchase of products and services through our online store.

By accessing or using GemPulls.shop, or by placing an order through our website, you agree to be bound by these Terms of Service and any applicable policies referenced herein.

If you do not agree with these Terms, please do not use our website or place an order.

1. About GemPulls.shop

GemPulls.shop is an online retail store specializing in Pokémon Trading Card Game products and related collectible products.

Business Name: GemPulls.shop
Address: Holstenwall 76, 06804 Burgkemnitz, Germany
Email: contact@GemPulls.shop
Phone: +1 (479) 345-1674

2. Eligibility

By using this website or placing an order, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable to you.

If you are purchasing products on behalf of another person or entity, you confirm that you have the authority to do so.

3. Website Use

You agree to use GemPulls.shop only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with the operation or security of the website.

  • Use automated systems to access or collect website information without authorization.

  • Submit false, misleading, or fraudulent information.

  • Attempt to abuse promotions, discounts, or other offers.

  • Use the website in a manner that could damage our business or other customers.

We reserve the right to restrict or terminate access to the website where permitted by applicable law.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, availability, and other information displayed on GemPulls.shop are accurate.

However, product packaging, artwork, colors, specifications, and other details may vary from photographs or descriptions due to manufacturer changes.

Minor differences between product images and the actual product do not necessarily constitute a defect.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.

5. Product Availability

All products are subject to availability.

Displaying a product on our website does not guarantee that the product will remain available.

If a purchased product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate solution in accordance with applicable law.

6. Prices

Prices displayed on GemPulls.shop are shown in the applicable currency at checkout.

We reserve the right to change product prices at any time before an order is accepted.

If an obvious pricing error occurs, we may contact the customer before fulfilling the order to clarify the situation.

Nothing in this section affects mandatory consumer rights under applicable law.

7. Orders

When you place an order, you are submitting a request to purchase the selected products.

After receiving an order, we may send an order confirmation acknowledging receipt of your order.

An order confirmation does not necessarily mean that the order has been accepted or dispatched unless otherwise stated.

We reserve the right to refuse or cancel an order where permitted by applicable law, including in circumstances involving:

  • Suspected fraud

  • Payment problems

  • Significant pricing or listing errors

  • Product availability issues

  • Incorrect customer information

  • Shipping restrictions

  • Unusual or potentially abusive purchasing activity

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with applicable law.

8. Payment

Customers must provide valid and accurate payment information when placing an order.

Payment must be successfully authorized before an order can be processed.

GemPulls.shop does not request or require customers to send passwords or complete payment-card information by email.

Available payment methods are displayed during checkout.

9. Shipping

Orders are normally processed and prepared for shipment within 3–6 business days after successful payment verification.

Business days are Monday through Friday, excluding public holidays.

Shipping and delivery times are separate from the processing period.

For complete information regarding shipping, please refer to our Shipping Policy.

10. Pre-Orders

Pre-order products may have different processing, release, and shipping timelines.

Release dates provided by manufacturers or suppliers may change.

Customers should carefully review the product listing and our Pre-Order Policy before placing a pre-order.

11. Returns, Refunds, and Cancellations

Returns, refunds, and order cancellations are governed by our Return and Refund Policy and applicable consumer-protection laws.

Nothing in these Terms is intended to remove or restrict any mandatory rights that consumers have under applicable law.

12. Damaged or Incorrect Products

If you receive a product that appears damaged, defective, incorrect, or materially different from what you ordered, please contact us promptly at:

contact@GemPulls.shop

Please provide your order number and, where appropriate, photographs or other information that may help us investigate the issue.

We will review the matter and provide an appropriate resolution in accordance with applicable law.

13. Pokémon and Third-Party Intellectual Property

Pokémon, Pokémon TCG, character names, logos, artwork, trademarks, and related intellectual property belong to their respective owners.

GemPulls.shop does not claim ownership of third-party intellectual property.

Unless expressly stated otherwise, GemPulls.shop is an independent retailer and is not affiliated with, sponsored by, or endorsed by The Pokémon Company, Nintendo, Creatures, GAME FREAK, or their respective affiliates.

All original content created by GemPulls.shop, including original website text, graphics, logos, photographs, and designs, remains the property of GemPulls.shop or its respective licensors unless otherwise stated.

14. Customer Accounts

If you create an account with GemPulls.shop, you are responsible for maintaining the confidentiality of your account credentials.

You are responsible for activities conducted through your account unless applicable law provides otherwise.

Please notify us promptly if you believe your account has been accessed without authorization.

15. Promotions and Discounts

Promotional offers, discounts, coupon codes, and other special offers may be subject to additional terms.

Unless otherwise stated, promotional offers cannot be combined with other promotions.

We reserve the right to correct errors or withdraw a promotion where permitted by applicable law.

16. Reviews and User Content

If you submit reviews, photographs, comments, or other content to GemPulls.shop, you must ensure that the content is lawful and does not infringe the rights of others.

You must not submit:

  • False or misleading reviews

  • Offensive or abusive content

  • Copyrighted material without permission

  • Personal information belonging to another person

  • Fraudulent or deceptive content

  • Malicious code or harmful material

We reserve the right to remove content that violates applicable law or these Terms.

17. Third-Party Websites

GemPulls.shop may contain links to third-party websites.

We are not responsible for the content, availability, security, or privacy practices of third-party websites.

Your use of third-party websites is subject to their own terms and policies.

18. Website Availability

We make reasonable efforts to keep GemPulls.shop available and functioning properly.

However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

The website may occasionally be unavailable because of maintenance, technical problems, updates, or circumstances beyond our reasonable control.

19. Limitation of Liability

To the extent permitted by applicable law, GemPulls.shop will not be responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including mandatory consumer rights or liability that cannot legally be excluded.

20. Force Majeure

GemPulls.shop will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government actions, transportation disruptions, carrier interruptions, strikes, technical failures, or other extraordinary events.

21. Privacy

Your use of GemPulls.shop is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

22. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of GemPulls.shop after changes are published may be subject to the updated Terms, to the extent permitted by applicable law.

23. Governing Law

These Terms are subject to the applicable laws governing the transaction and the rights of the customer.

Where mandatory consumer-protection laws apply, those rights remain unaffected.

Nothing in these Terms is intended to deprive consumers of protections that cannot legally be waived.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the extent permitted by applicable law.

25. Contact Information

If you have questions regarding these Terms of Service, please contact us:

GemPulls.shop
Holstenwall 76
06804 Burgkemnitz
Germany

Email: contact@GemPulls.shop
Phone: +1 (479) 345-1674

By using GemPulls.shop or placing an order, you acknowledge that you have read and understood these Terms of Service.