This Payment Policy explains the payment methods, authorization, processing, and payment-related terms applicable to purchases made through PokéLoot.
1. Accepted Payment Methods
PokéLoot may accept the payment methods displayed at checkout.
Depending on availability, these may include:
-
Credit and debit cards
-
Digital wallets
-
Online payment services
-
Other payment methods made available during checkout
Available payment methods may vary depending on your location, device, currency, and other factors.
2. Payment Authorization
When you place an order, your selected payment method may be authorized or charged for the applicable purchase amount.
An order is not considered fully paid until the payment has been successfully processed.
If payment cannot be authorized or completed, we may cancel or place the order on hold until the payment issue is resolved.
3. Payment Security
Payments may be processed through third-party payment processors that use industry-standard security measures.
PokéLoot does not generally store complete credit or debit card numbers on its own systems.
Your payment information may be handled directly by the applicable payment provider and is subject to that provider's terms and privacy policy.
4. Pricing
Product prices are displayed on our website and at checkout.
The final amount payable may include:
-
Product price
-
Shipping charges
-
Applicable taxes
-
Duties or other charges, where applicable
The total amount due will be displayed before you complete your purchase, subject to any applicable legal requirements.
5. Currency
Prices are displayed in the currency indicated on the website or at checkout.
If your payment method uses a different currency, your bank or payment provider may apply its own currency-conversion rate or foreign transaction fee.
PokéLoot is not responsible for fees charged by your bank or payment provider.
6. Taxes
Applicable sales taxes, VAT, or other taxes may be calculated and collected based on factors such as your location, the shipping destination, the products purchased, and applicable law.
For international orders, additional customs duties, import taxes, or other charges may apply.
Unless expressly stated otherwise, such charges are the responsibility of the customer where legally applicable.
7. Payment Verification
For security and fraud-prevention purposes, PokéLoot or its payment providers may verify certain transaction or billing information.
We may request additional information when reasonably necessary to verify a transaction or prevent fraudulent activity.
If the requested verification cannot be completed, we may cancel or delay the order where permitted by applicable law.
8. Failed or Declined Payments
If a payment is declined or otherwise fails, you may be required to use another payment method.
PokéLoot is not responsible for payment failures caused by your bank, card issuer, payment provider, insufficient funds, incorrect payment details, or other circumstances outside our reasonable control.
9. Duplicate or Accidental Payments
If you believe you have been charged more than once for the same order, please contact us promptly.
We will review the transaction and, where an actual duplicate charge has occurred, take appropriate steps to correct it.
10. Refunds
Approved refunds will generally be issued to the original payment method used for the purchase.
Refunds are subject to our Return & Refund Policy and any applicable legal requirements.
Once PokéLoot processes a refund, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.
11. Chargebacks and Payment Disputes
If you believe there is an issue with a payment or order, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.
Nothing in this section limits any rights you may have under applicable law or your payment provider's rules.
12. Order Cancellation
If an order is cancelled before fulfillment, any applicable refund will be processed in accordance with our Return & Refund Policy and applicable law.
Orders that have already been shipped may be subject to our return procedures.
13. Fraud Prevention
PokéLoot may use reasonable fraud-prevention measures to protect customers, payment providers, and our business.
Orders that appear to involve unauthorized activity, payment fraud, or other suspicious behavior may be delayed, cancelled, or reviewed.
Where required by law, relevant information may be provided to payment processors, financial institutions, or appropriate authorities.
14. Contact Us
If you have questions about a payment, charge, refund, or other payment-related matter, please contact us:
PokéLoot
Marseiller Strasse 48
82413 Murnau
Germany
Email: contact@PokéLoot.shop
Phone: +1 (479) 345-1674
Please include your order number and relevant payment details when contacting customer support. Do not send complete credit-card numbers, passwords, or other sensitive payment credentials by email.