Shipping policy
At GemPulls.shop, we carefully prepare and package every order to provide our customers with a reliable and secure shipping experience.
This Shipping Policy explains our order processing, shipping, delivery, and tracking procedures.
1. Order Processing Time
Orders are processed and prepared for shipment within 3–6 business days after successful payment verification.
Our business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Please note: The 3–6 business day processing time applies to order preparation and dispatch only. It does not include the shipping carrier's transit and delivery time.
2. Shipping & Delivery Time
Once an order has been processed and dispatched, delivery time depends on the selected shipping method, destination, and shipping carrier.
Any estimated delivery times displayed at checkout are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
Delivery may take longer due to:
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Carrier delays
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Public holidays
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Weather conditions
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Customs processing
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High shipping volumes
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Incorrect or incomplete delivery addresses
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Circumstances beyond our reasonable control
3. Shipping Rates
Available shipping methods and applicable shipping charges are displayed during checkout before the order is completed.
Shipping costs may vary depending on the destination, package weight and size, selected shipping method, and order value.
4. Shipping Confirmation & Tracking
Once your order has been dispatched, you may receive a shipping confirmation by email.
Where tracking is available, tracking information will be provided with the shipping confirmation.
Please note that tracking information may take some time to become active after the package has been handed over to the carrier.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you discover an error in your shipping address, please contact us immediately at:
We will make reasonable efforts to correct an address before the order is dispatched. However, we cannot guarantee that an address can be changed after shipment.
GemPulls.shop is not responsible for delivery issues caused by incorrect, incomplete, or outdated information provided by the customer, subject to applicable law.
6. Lost, Missing, or Delayed Packages
If your package has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:
We may work with the shipping carrier to investigate the shipment.
Customers may be asked to provide additional information required to investigate a missing or delayed shipment.
Nothing in this section limits any rights or remedies available to consumers under applicable law.
7. Damaged Packages
If your package arrives damaged, we recommend taking photographs of the package, shipping label, packaging materials, and affected products before disposing of anything.
Please contact us at contact@GemPulls.shop and provide:
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Order number
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Photos of the outer packaging
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Photo of the shipping label
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Photos of the damaged products
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Description of the damage
We will review the situation and determine the appropriate resolution in accordance with applicable law.
8. International Shipping
International orders may be subject to customs clearance procedures, import duties, taxes, or other charges imposed by the destination country.
Customs procedures may also cause delays beyond the estimated delivery timeframe.
Customers are responsible for complying with applicable import requirements in their destination country.
9. Undeliverable or Returned Packages
If a package is returned to GemPulls.shop because of an incorrect or incomplete address, refused delivery, failure to collect the package, or another delivery issue attributable to the customer, we will contact the customer where reasonably possible.
If the customer requests that the package be shipped again, additional shipping charges may apply where permitted by applicable law.
10. Multiple-Item Orders
Orders containing products with different availability or release dates may be shipped according to the applicable fulfillment schedule.
If an order contains both immediately available products and pre-order products, the order may be shipped according to the terms stated on the relevant product listings or our Pre-Order Policy.
11. Pre-Orders
Pre-order products are shipped according to their stated release and fulfillment schedule.
Pre-order release dates may change due to circumstances outside our control.
Customers should review the product listing and our Pre-Order Policy before purchasing pre-order products.
12. Shipping Restrictions
Certain products or destinations may be subject to legal, carrier, customs, or logistical restrictions.
If we are unable to fulfill an order to the selected destination, we will contact the customer regarding the available options.
13. Business Days
For the purposes of this Shipping Policy, business days are Monday through Friday, excluding public holidays.
The standard order processing and dispatch time is 3–6 business days.
Weekends and public holidays are not counted as business days.
14. Contact Us
If you have any questions regarding your order or our Shipping Policy, please contact us:
GemPulls.shop
Holstenwall 76
06804 Burgkemnitz
Germany
Email: contact@GemPulls.shop
Phone: +1 (479) 345-1674
We appreciate your business and strive to provide every customer with a safe, reliable, and professional shopping experience.